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Frequently asked questions

The questions we hear most often

How long does Autoroot’s initial deployment take?

For a single website, expect 2–3 weeks. For the full platform (sites + EvalAuto + marketing automation), it’s 4–6 weeks depending on your DMS’s complexity and the number of sites. We’ll provide a precise timeline upon signing, and a dedicated specialist will support you throughout.

Do you support my current DMS?

We support 22 DMS systems, including CDK, PBS, Keyloop Serti, VAuto, Traction, Optimy, and several Quebec DMSs. If your system isn’t on the list, we can usually add it within 2–3 weeks. See the full list.

How does billing work for a group with multiple sites?

Billing is per module and per site. Groups with 5+ dealerships benefit from tiered pricing and a dedicated account manager. Invoices can be consolidated or separated by site according to your accounting needs. We accept Interac e‑Transfer, pre-authorized debit, and credit card.

What happens to my data if I leave Autoroot?

Your data belongs to you. At any time, you can export your inventory, appraisals, leads, and all your data via our API or CSV exports. If you decide to leave, we commit to providing a complete export in an open format and to permanently delete your data within 90 days of termination, in accordance with Law 25.

Do my employees need technical training?

No technical skills required. Our tools are designed for your frontline team — managers, used-vehicle clerks, advisors, marketing. We offer an initial training session (2h via video), video tutorials, and progressive onboarding. Most users are autonomous in under a week.

Are you compliant with Quebec’s Law 25?

Yes. Autoroot implements governance, security, and transparency measures aimed at meeting the applicable requirements of Law 25.

Some data may be hosted, processed, or made accessible by technology providers located in Canada or elsewhere in North America, depending on the services used. Where required, we apply appropriate safeguards.

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An urgent outage ?

For critical outages affecting your sales, call our emergency line directly. We respond in under 15 minutes during business hours.

For any other non-urgent request, use the channels above.

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