Report a problem
Something isn't working ?
Describe what’s happening — we always take the time to investigate. Reply within 2 business hours, ticket automatically assigned to a team member.
How it works
1
You submit the ticket
Immediate email confirmation with your ticket number.
2
Automatic routing
Based on the service and urgency, the ticket is assigned to the right specialist.
3
First response
Within 2 business hours · 15 min for critical tickets.
4
Email follow-up
The entire conversation stays consolidated in a single thread.
Before sending
Check the /support/status — we might already be on it
Search the knowledge base — answer often available
Attach screenshots if possible — it really helps
Company
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